organic chianti wine shop online

CONDITIONS OF PURCHASE – organic chianti wine shop online


PAYPAL – the Customer will complete the transaction directly choosing between two modes: (PayPal is a company of the eBay group leader in online payments)
PayPal standard, the customer will be transferred to the secure PayPal site. Access your account to make the payment on PayPal, which will be processed immediately. After confirming the payment, the Customer will be redirected to the confirmation page of the FATTORIALEMASSE.COM order. The Customer will be informed of the outcome of the payment through the “Instant payment notification” service, the PayPal e-mail notification service.

Customers can also choose to use the existing credit card payment procedure.

PayPal express, the customer is redirected to the PayPal protected site through the button Check out with PayPal. The Customer selects the payment method, in addition to the correct shipping and billing address and is then reported on FATTORIALEMASSE.COM to confirm the purchase definitively. At the end of the operation, if it is successful, the system will send an e-mail to the Customer confirming the transaction.

With the Express Payment, the Customer completes the order directly on FATTORIALEMASSE.COM, not on the PayPal site.

By choosing the PAYPAL payment method you can pay directly through your Paypal account.

PayPal allows you to pay quickly and easily without showing your credit card details. Using Paypal, SHIPPING will be guaranteed within 24 hours, depending on product availability. At the time of payment you will be directed to the PayPal site. All credit cards including prepaid and PostePay are accepted.

For all information and registration of PayPal accounts see the methods on the website

Credit Card Security

All transactions are processed through a secure server, guaranteeing FATTORIALEMASSE.COM Customers maximum data protection.

In no case FATTORIALEMASSE.COM and its customer service operators are authorized to request or accept credit card numbers and / or extremes of validity thereof.

For more information, please visit: or

Credit Card Charges

If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly.

The amount will be charged to the credit card used at the time of purchase even in the event of a pre-order although the shipment of these items will take place later in the season.

If at the time of purchase you choose to pay by bank transfer, a payment equal to the total amount of the order must be made using the following data:

Current Account headed to:

The Masse Agricultural Company SS

Intesa San Paolo bank – Branch of Tavarnelle Val di Pesa

IBAN: IT71M0306938122100000001482

BIC / Swift

Indicate the order number of your purchase in the payment reason.

Shipping procedures

they begin following the registration of the payment by Le Masse Società Agricola SS (from 2 to 3 working days) communicated with a specific email – Confirmation of payment.


Order Confirmation and Transportation by courier

Once the order has been placed, you will receive a confirmation email with the order number and shipping status. You will then receive an email directly from the Express Courier within 24 hours with your shipping code and the link to click to track the shipment.

The Express Courier delivery within 24 / 48h, in case of absence at the first pass, will send another e-mail, on which it will have to reply within 3 days, indicating another day to grant delivery of the ordered goods.

Shipping in Italy
Shipping cost by express courier, unique for all purchases. For any type of purchase in the maximum of 100 pcs. , the shipping cost will always be unique.

The costs for large supplies will be agreed directly with FATTORIALEMASSE.COM

Transit and delivery processing times
The delivery of the goods to Italy usually takes place within 1/2 working days.

* for some areas and regions (islands and localities that are difficult to access), the shipment is linked to the transits of the courier and can take a few more days in relation to the conditions of the seas or roads.

* in certain periods of the year throughout Italy, around the holidays, or during particular weather events, the delivery days requested by the courier may increase.

* for delivery to the smaller islands and in the Venice area there is a supplement which will be counted automatically when the order is filled out.

Shipments are all traceable on the courier’s website and can be tracked via the shipping number.


Once the order and payment have been made, the goods will be sent by us with adequate packaging via courier and will be accompanied by a shipping document (order summary) which lists all the items requested.

The catalog prices displayed on the site at the time of the order are inclusive of VAT.

The shipping costs are charged to the recipient, but always calculated with a single fixed cost in the shopping cart and then paid at the time of the order.

The photographs illustrating the products could, in some cases, not correspond to the product itself, for reasons linked to the continuous research of the design or to a different visual setting linked to one’s computer, without however compromising its quality which will in any case be equivalent if not improved.

Most of the products offered by FATTORIALEMASSE.COM are available in stock. FATTORIALEMASSE.COM works on the basis of a variable availability of stock in a continuous flow warehouse with the suppliers or by specific order.

All products are MADE IN ITALY and comply with current European legislation and applicable laws in Europe.

The prices shown on the FATTORIALEMASSE.COM website are expressed in EURO; all shipping costs are excluded. Since the rates of suppliers are constantly evolving, the prices indicated on the site are subject to change at any time and without notice. They are also susceptible to changes due to causes related to the launch of a product, promotions and sales.

Attention: all prices are given subject to possible typing errors.


The indicative delivery times for Italy are 2 working days. All claims regarding the condition of the goods upon receipt must be sent to within 24 hours of delivery of the goods.

As for shipments, if inside the package anomalies appear such as: lack of products, broken or non-functioning products, it should be made known to FATTORIALEMASSE.COM by sending an e-mail to within and no later than 2 days from the date of arrival of the goods. If this does not happen within 2 days from the date of receipt of the goods, FATTORIALEMASSE.COM will not be liable in any way.

In the event that the order placed by the customer returns to the site as: absent recipient, incorrect address, or refused, further shipping costs will be borne by the customer due to lack of communication to the company.

The invoice of the purchased products will be sent via email to the email address received at the time of registration and order.


It is not necessary to register to place an order. However, if you are a professional in the sector and want to access the reserved area with reserved offers, then you need to register and in a short time we will send you the access password (in the opening hours of the store).

Login and Password will allow you to access your client area and use the following services:

– monitor the payment and progress of the order in progress;

– view the order history;

– modify your personal data and use coupons (discount vouchers);

– take advantage of promotions and discounts;

Once the desired products have been selected and added to the cart, check the shipping and billing information; if there are variations of address or notes, list them and then choose the preferred payment method.

The catalog is easy to use, but if there are problems or doubts about its use and difficulty in placing an order, you can write to us at and leave your address if you want to be contacted by us

Terms of payment

Payment can be made through:

• PayPal with credit cards

• PayPal account

•Bank transfer


Purchases made on this site are subject to the legislation provided for by Legislative Decree 15 January 1992 n. 50: the Customer has the possibility to renounce the purchase within 7 (seven) days from receipt of the goods. The date indicated on the delivery note will prevail. The product must be returned to “LE MASSE SOCIETÀ AGRICOLA SS” in perfect condition, in its original packaging, complete in all its parts and any accessories and documentation (tax receipt or any invoice). The right of withdrawal is exercised by sending (the shipping costs are the responsibility of the buyer), within the aforementioned deadline of 7 working days from receipt of the goods, by registered letter with acknowledgment of receipt addressed to:

Le Masse Agricultural Society SS

Via delle Masse, 5,

50021 Barberino Tavarnelle (FI)



– motivation for withdrawal to avail of the benefits granted by law.

– the details of the order document and the data relating to your bank account.

– the indication of the ordered product.

Once the aforementioned withdrawal notice has been received, our Customer Service will immediately notify the customer either by e-mail or by telephone to return the goods with the simple care of indicating on the shipment their data such as name, surname, address and number telephone not forgetting, however, that the goods must reach us within the time limit set by the law of the ten working days. The right of withdrawal is subject to the following conditions: the right applies to the product purchased in its entirety; it is not possible to exercise the withdrawal only on part of the product purchased; the purchased good must be intact and returned in its original packaging, complete in all its parts (including any documentation and accessory equipment); according to law, shipping costs are charged to the customer; the shipment, up to the certificate of receipt in our warehouse; under the full responsibility of the customer; in the event of damage to the goods during transport, FATTORIALEMASSE.COM will notify the customer of the incident (within the working day following receipt of the goods in its warehouses), to enable it to file a timely complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal; FATTORIALEMASSE.COM is not responsible in any way for damage or theft / loss of goods returned with uninsured shipments; on arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the original internal / external packaging is damaged, FATTORIALEMASSE will deduct from the refund due a percentage equal to 10% of the same, as a contribution to the cost of restoring the goods. Without prejudice to any repair costs for damage to the original packaging, FATTORIALEMASSE.COM will reimburse the customer the full amount already paid, within 30 days from the date of return of the goods. It is the customer’s responsibility to promptly provide the bank details on which to obtain the transfer (IBAN Code – Current Account of the invoice holder).

FATTORIALEMASSE.COM will reimburse the above within 60 (sixty) working days following receipt of the goods.

The right of withdrawal is lost for lack of the essential condition of integrity of the good (packaging and / or its content), in cases where FATTORIALEMASSE.COM ascertains: the lack of the original external / internal packaging; the absence of integral elements of the product (accessories, manuals, …); damage to the product for reasons other than transportation or for exceeding the time limits set by law for reasons not deriving from FATTORIALEMASSE.COM. In the case of forfeiture of the right of withdrawal, FATTORIALEMASSE.COM will return the purchased good to the sender, charging the shipping costs to the sender.

ATTENTION: for all the products the package must be returned perfectly intact and sealed. Otherwise it will not be possible to return the goods.